Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lumiereborgesstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lumiereborgesstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lumiereborgesstore@gmail.com.

. Right of Withdrawal (14 days)

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 calendar days of receiving the product, without providing any reason.

To exercise this right, the customer must:

• Send an email to: lumiereborgesstore@gmail.com

• Provide the order number

• Clearly state the intention to return

Return instructions will be provided after contact.

⸻

2. Return Conditions

To be eligible for a return:

• The item must be unused

• In its original packaging

• In perfect condition

• Include all accessories

We reserve the right to refuse returns that do not meet these conditions.

⸻

3. Return Shipping Costs

Unless the item is defective or incorrectly shipped:

• Return shipping costs are the responsibility of the customer.

If the product is defective or incorrect:

• We will cover the return shipping costs.

⸻

4. Refunds

Once we receive and inspect the returned item:

• Refunds will be processed within 14 days

• The refund will be issued to the original payment method

• Express shipping costs are non-refundable

⸻

5. Damaged or Defective Items

If the product arrives damaged:

• The customer must contact us within 48 hours of delivery

• Provide photos or videos as proof

After verification, we will offer:

• Free replacement

or

• Full refund

⸻

6. Non-Returnable Items

We do not accept returns for:

• Personalized products

• Final sale items

• Items damaged due to misuse